FAQ

Here you will find answers to the most frequently asked questions. If your question is not listed, please feel free to contact our support.

Where can I buy cryptocurrencies?

We operate Bitcoin ATMs throughout Europe. Find a location near you here.

What payment options are supported?

Cash only. Our ATMs accept all banknotes from 5 EUR to 500 EUR.

Which fees are charged with the purchase?

The actual exchange rate to/from Fiat currencies is displayed directly on the display of the Bitcoin ATM for each of the cryptocurrencies offered by us. Also, applicable fees are shown there before you start a transaction.

What about personal identification?

Outside Germany, amounts up to and including 250 Euro can be purchased without registration or verification. For amounts larger than 250 Euro a one-time verification by means of photo identification is required. For large amounts, the origin of the funds must also be confirmed. The form can be found here: German/English.

For Germany, please consider the obligatory registration at Spot9 for any amount.

What kind of documents do I need for identity verification?

Outside Germany, you need an official photo ID (passport or identity card) for this process. Please note that the photo ID must not have expired.

For Germany, please consider the obligatory registration at Spot9 with additional requirements (e.g. prove of German residence address).

How is the process of identity verification done?

For the verification outside Germany, you will need to take a picture of your face and the official photo ID via the camera integrated in the Bitcoin ATM. The verification will then be processed directly by our support team. The verification steps are always displayed on the ATM's display. Please note our support times.

For Germany, please consider the obligatory registration at Spot9 with additional requirements (e.g. prove of German residence address).

Do I receive a receipt for my purchase?

Our OneWay ATMs (purchase only) do not provide proof of purchase by means of a printed receipt. However, you can opt to send a proof of purchase via e-mail or sms during the transaction. With our TwoWay ATMs (purchase and sell), you can have a receipt printed directly at the machine.

Can I buy crypto currencies at the ATM without an own wallet?

Our TwoWay ATMs provide printed paper wallets which you can use for buying crypto currencies.

Where can I use my ticket for selling crypto currencies?

Please consider that withdrawing cash is only possible at the ATM which has printed the ticket and where you have sent your crypto currencies to.

Can I undo a transaction at the ATM?

A transaction made on the Blockchain can not be reversed. In any case, make sure that you have entered the correct receiving address before you proceeding the transaction.

What happens if I sent a wrong amount to the destination address during a sell?

If you have sent an amount at the ATM, other than that shown on the receipt, the payout can not be made. In this case, please contact our support immediately.