FAQ

Here you will find answers to the most frequently asked questions. If your question is not listed, please feel free to contact our support.

Where can I buy cryptocurrencies?

We operate Bitcoin ATMs throughout Austria. Find a location near you here.

What payment options are supported?

Cash only. Our ATMs accept all banknotes from 5 EUR to 500 EUR.

What about personal identification?

Amounts up to and including 250 Euro can be purchased without registration or verification. For amounts larger than 250 Euro a one-time verification by means of photo identification is required. For large amounts, the origin of the funds must also be confirmed. The form can be found here: German/English.

What kind of documents do I need for identity verification?

For this process you need an official photo ID (passport or identity card). Please note that the photo ID must not have expired.

How is the process of identity verification done?

For the verification, you will need to take a picture of your face and the official photo ID via the camera integrated in the Bitcoin ATM. The verification will then be processed directly by our support team. The verification steps are always displayed on the ATM's display. Please note our support times (Monday to Friday 10am to 8pm, Saturday 10am to 6pm).

Which fees are charged with the purchase?

The actual exchange rate to/from Fiat currencies is displayed directly on the display of the Bitcoin ATM for each of the cryptocurrencies offered by us. Also, applicable fees are shown there before you start a transaction.

Do I receive a receipt for my purchase?

Our one-way Bitcoin ATMs (purchase only) do not provide proof of purchase by means of a printed receipt. However, you can opt to send a proof of purchase via e-mail or sms during the transaction. With our two-way Bitcoin ATMs (purchase and sell), you can have a receipt printed directly at the machine.